Creston is a company which has over the years designed a system which keeps building and residence safe and connected by the means of automation. This is handled such that a person is able to control the brightness of his lightning, and many other features. There are remotes, touch screens and various gadgets to ensure that the individual is comfortable in his own home. No matter how well a system is designed, glitches might occur and there might be need for repair and replacement. Creston has in place a policy as well as term and conditions which guide the repair or service of a faulty control system.

TYPICAL TERMS AND CONDITIONS

These terms and conditions usually apply and are comprehensive for the whole system but to condense them into what a client can understand below is a list of the company’s terms and conditions

  1. Covered switches are covered by warranty and the company is willing to repair or even replace it outright if deemed faulty for a period of one to three years. If the switches can be repaired then it will be repaired and returned to the client.
  2. There is what is referred to as a limited warranty which is applicable to Crestron residential lighting dimmers and switches. Other devices which are also covered include sensors, keypads, lighting and enclosures. The policy also covers terminal blocks, and power supplies. To qualify the client must be a resident of the United States or Canada.
  3. This warranty is limited as it does not cover the whole control system and some elements of the system are excluded from the agreement or policy and they include: limited warranty touchscreens, and circuit breakers. Other devices such as Ethernet switches and keypad faceplates, batteries, and most other non-related products are not covered.

HDH Tech has the expertise and knowledge to provide our clients with all the pertinent information to ensure that in situations where there is a repair or replacement to be done, the client is aware of what is involved in effecting changes, repairs and replacement.